Responsible Gambling
Our Commitment to Responsible Gambling
At Betandplay Casino, we are committed to providing a safe and enjoyable gaming environment. We recognise that gambling should only ever be for entertainment, and we take our responsibility to our players seriously. We actively promote responsible gambling practices and provide tools and support to help you maintain control of your gaming activity.
We comply with all regulatory requirements in New Zealand and work continuously to prevent problem gambling and protect vulnerable players.
Recognising Problem Gambling
Problem gambling can develop gradually and may affect anyone. It is important to recognise the warning signs early. If you experience any of the following, you may be developing a problem with gambling:
- Spending more time or money on gambling than intended
- Gambling to escape problems, stress, or difficult emotions
- Experiencing difficulty stopping or controlling your gambling
- Chasing losses or trying to win back money you have lost
- Neglecting family, work, or other responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Feeling anxious, irritable, or restless when unable to gamble
- Lying to others about your gambling activity or losses
- Jeopardising relationships, employment, or educational opportunities
- Experiencing sleep problems or changes in mood related to gambling
Self-Assessment Questions
Ask yourself these honest questions to evaluate your gambling habits:
- Do you gamble more frequently or for longer periods than you planned?
- Have you tried to reduce or stop gambling without success?
- Does gambling interfere with your work, school, or family responsibilities?
- Have you borrowed money or used savings to fund your gambling?
- Do you feel guilty or ashamed about your gambling activity?
- Are you hiding your gambling from friends or family?
- Do you experience negative emotions when you are not gambling?
- Have others expressed concern about your gambling?
If you answered yes to any of these questions, it may be helpful to speak with a counsellor or contact one of the support services listed below.
Setting Personal Limits
Taking control of your gambling starts with setting clear, realistic limits before you play. Betandplay Casino provides several tools to help you manage your gaming:
Deposit Limits
Set a maximum amount you are willing to deposit within a specified timeframe (daily, weekly, or monthly). Once you reach your limit, you will not be able to deposit further funds until the period resets.
Loss Limits
Establish a maximum amount of losses you are comfortable with over a set period. If your losses reach this limit, your account will be temporarily restricted from further play.
Time Limits
Set a maximum duration for your gaming sessions. You will receive a reminder when your session time is approaching its limit, and your account will be locked once the time expires.
Wager Limits
Control the maximum bet amount you can place on individual games. This helps reduce the risk of significant losses from high-stakes play.
You can adjust these limits at any time through your account settings, though changes to deposit limits may take effect after a cooling-off period.
Self-Exclusion and Cooling-Off Periods
If you feel you need to take a break from gambling, Betandplay Casino offers self-exclusion options:
Temporary Self-Exclusion
You can voluntarily exclude yourself from your account for a period ranging from 24 hours to 6 months. During this time, you will not be able to access your account or place any bets. A cooling-off period of 24 hours applies before your exclusion becomes active, giving you time to reconsider if needed.
Permanent Self-Exclusion
If you wish to permanently close your account and exclude yourself from gambling, we can help you do so. You can contact our support team to arrange this, and your account will be closed permanently.
Self-exclusion through Betandplay Casino does not prevent you from accessing other online gambling sites. If you wish to self-exclude across multiple operators, consider registering with the New Zealand self-exclusion scheme.
Reality Checks and Session Reminders
Betandplay Casino uses reality checks and session reminders to help you stay aware of your gaming activity:
- Automatic reminders appear at regular intervals during your gaming session, showing the time elapsed and money spent
- You can set how frequently you wish to receive these reminders
- Session summaries are provided at the end of each gaming session
- Regular account statements show your historical activity and spending patterns
These tools are designed to promote awareness and help you make informed decisions about your gambling.
Protection of Minors
Betandplay Casino is strictly for players aged 18 and over. We have implemented robust age verification procedures to prevent underage access to our platform. Parents and guardians concerned about a young person's access to gambling websites can:
- Use parental control software to restrict access to gambling sites
- Monitor online activity and discuss the risks of gambling with young people
- Report any underage gambling to the Department of Internal Affairs
If you believe a minor has accessed Betandplay Casino, please contact us immediately through our website.
Helpful Resources and Helplines for New Zealand
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support specific to New Zealand:
Problem Gambling Foundation
Phone: 0800 664 262 (free call)
Email: [email protected]
Website: www.pgf.nz
The Problem Gambling Foundation provides free counselling, support groups, and information services for people affected by problem gambling.
Gambling Harm Support
Phone: 0800 006 886 (free call)
Website: www.gamblinghamsupport.org.nz
This service provides free, anonymous support and counselling for people experiencing gambling-related harm.
Samaritans
Phone: 1800 625 383 (24/7)
For those in crisis or experiencing suicidal thoughts, Samaritans provides confidential emotional support.
1737 National Crisis Line
Phone: 1737 (free call, 24/7)
Available for free, confidential support during times of crisis.
Department of Internal Affairs
Website: www.dia.govt.nz
The regulatory body for gambling in New Zealand provides information and resources about responsible gambling.
How to Get Help
If you recognise problem gambling in yourself or someone else, taking action early is important:
- Speak to someone you trust: Share your concerns with a friend, family member, or healthcare professional
- Contact a helpline: Call one of the free, confidential helplines listed above to speak with a trained counsellor
- Seek professional help: Your GP can refer you to a counsellor or specialist with expertise in gambling support
- Use our tools: Implement self-exclusion, deposit limits, or other controls available through your Betandplay Casino account
- Consider peer support: Many organisations offer support groups where you can connect with others facing similar challenges
Our Responsible Gambling Tools
Betandplay Casino provides the following built-in tools to support responsible gambling:
- Account Limits: Set deposit, loss, time, and wager limits directly from your account dashboard
- Session Reminders: Receive automatic notifications about your session duration and spending
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account History: Review detailed records of your gaming activity and financial transactions
- Cooling-Off Periods: Mandatory waiting periods apply before certain account restrictions take effect
- Responsible Gambling Information: Access resources and support information directly through your account
All of these tools are available at no cost and can be accessed or modified at any time through your account settings.
More Information
For more details about our responsible gambling policies, please see our Terms and Conditions and Privacy Policy. You can also visit our homepage to learn more about Betandplay Casino.