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Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to Betandplay Casino. These Terms & Conditions ("Terms") govern your use of our website, mobile application, and all services provided by Betandplay Casino ("we," "us," "our," or the "Company"). By accessing or using Betandplay Casino, you agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our services.

Betandplay Casino operates under the laws of New Zealand and is committed to providing a safe, fair, and responsible gaming environment for all players.

2. Eligibility

By using Betandplay Casino, you confirm that:

Betandplay Casino reserves the right to verify your age and identity at any time. Accounts created by individuals under 18 years of age will be closed immediately, and any funds will be forfeited in accordance with applicable law.

3. Account Registration & Verification

To access Betandplay Casino services, you must create an account by providing accurate, complete, and truthful information. You are responsible for maintaining the confidentiality of your account credentials and password. You agree not to share your login details with any third party.

Betandplay Casino may require identity verification, proof of address, and payment method verification before allowing withdrawals or bonus claims. This is conducted in compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.

You must notify Betandplay Casino immediately of any unauthorized access to your account or any breach of security. The Company is not liable for losses resulting from unauthorized access if you have failed to maintain adequate security of your credentials.

You may only maintain one active account with Betandplay Casino. Multiple accounts are prohibited and may result in account suspension and forfeiture of funds.

4. Deposits & Withdrawals

Betandplay Casino accepts deposits through various payment methods, including credit cards, debit cards, e-wallets, and bank transfers. All deposits must be made using a payment method registered in your name only.

Deposits are processed immediately upon successful payment authorization. Betandplay Casino does not charge deposit fees, though your payment provider may impose charges at their discretion.

Withdrawal requests must meet the following conditions:

Withdrawal processing times vary by payment method, typically between 1 to 5 business days. Betandplay Casino reserves the right to decline withdrawal requests if suspicious activity or breach of Terms is suspected.

You are responsible for any currency conversion fees or charges imposed by your bank or payment provider.

5. Bonus Terms & Wagering Requirements

Betandplay Casino may offer promotional bonuses, free spins, and other incentives ("Bonuses"). All Bonuses are subject to specific terms and conditions that will be clearly stated at the time of offer.

Key bonus terms include:

Betandplay Casino reserves the right to cancel, modify, or withdraw any bonus offer at any time. Players are bound by the bonus terms in effect at the time the bonus is claimed.

6. Prohibited Activities

You agree not to engage in any of the following prohibited activities while using Betandplay Casino:

Violation of these prohibitions may result in immediate account suspension, forfeiture of funds, and potential legal action.

7. Limitation of Liability

To the fullest extent permitted by law, Betandplay Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or loss of opportunity, arising from or related to your use of our services, even if Betandplay Casino has been advised of the possibility of such damages.

Betandplay Casino is provided on an "as is" and "as available" basis. We do not warrant that our services will be uninterrupted, error-free, or secure.

Your sole remedy for dissatisfaction with Betandplay Casino is to discontinue use of our services.

Nothing in these Terms excludes or limits liability for fraud, death, personal injury, or any liability that cannot be excluded or limited under applicable law.

8. Account Closure & Self-Exclusion

You may request closure of your Betandplay Casino account at any time by contacting our support team through our website. Upon account closure, all remaining funds will be returned to the original payment method within 5 business days.

Betandplay Casino offers a self-exclusion option for players who wish to take a break from gambling. Self-exclusion can be set for periods ranging from 7 days to indefinite. During the self-exclusion period, your account will be blocked, and you will not be able to place bets or access promotional offers.

Self-exclusion through Betandplay Casino does not prevent you from gambling at other operators. For multi-operator self-exclusion, you may register with the New Zealand Gambling Commission or contact the Gambling Helpline Aotearoa for additional support.

Betandplay Casino may close your account at any time if we suspect abuse, violation of these Terms, or unlawful activity. In such cases, any remaining balance will be held in accordance with applicable law.

9. Governing Law & Dispute Resolution

These Terms and your use of Betandplay Casino are governed by and construed in accordance with the laws of New Zealand, without regard to conflict of law principles.

Any dispute, claim, or controversy arising from or relating to these Terms or Betandplay Casino shall be resolved through the following process:

You agree not to commence litigation or arbitration proceedings until these dispute resolution steps have been exhausted. Both you and Betandplay Casino consent to the jurisdiction of the New Zealand courts for any legal proceedings.

10. Changes to Terms

Betandplay Casino reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of Betandplay Casino following any modification constitutes your acceptance of the updated Terms.

We recommend that you review these Terms regularly to remain informed of any changes. If you do not agree with any modification, you must cease using Betandplay Casino services immediately.

For questions or concerns regarding these Terms & Conditions, please refer to our Privacy Policy, Responsible Gambling information, or contact Betandplay Casino through our website.